Salesforce ADM 201 - Part 2

[101] What of the following statements is True?

A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed

Ans : A

[102] Recent Items use the?

A. Edit Pagelayout
B. Detail Pagelayout
C. Sidebar
D. Related List

Ans : C

[103] _________ are words or short phrases that users can associate with most Salesforce.com records to describe
and organize their data in a personalized way?

A. Views
B. Tags
C. Dashboards
D. Home Pagelayout
E. Apps

Ans : B

[104] What happens when a user clicks on the Create New Apps option present in the List of Apps section?

A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above

Ans : C

[105] __________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

A. Application
B. Object
C. Workflow Rules
D. Packages
E. Visual Force Page

Ans : D

[106] You can set the Tab as a Landing Tab while creating the Tab for the Object?

A. True
B. False

Ans : B

[107] Which is the new type of Dashboard Chart to make entry in Spring’11 Release?

A. Waterfall Chart
B. Organization Chart
C. Scatter
D. Gauge
E. Metric

Ans : C

[108] Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point?

A. Manual Sharing
B. Criteria based sharing Rules
C. OWD
D. None of the Above

Ans : B

[109] In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:-

A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition

Ans : C

5 dynamic dashboards for Enterprise Edition
10 for Unlimited Edition
3 Developer Edition.

To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”

[110] Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?

A. Insert, Update
B. Insert, Delete
C. Insert, Undelete
D. Update, Undelete
E. Insert, Update, Delete

Ans : B

[111] You can share the Dashboard components snapshot with everyone in the Company with chatter?

A. No, we cannot share with the company
B. No, we cannot share with people who do not have access to the dashbaord
C. Yes we can share, but only people having access to dashboard will be able to see the data
D. Yes and everyone will be able to see it regardless of access to dashboard

Ans : D

[112] Inline Editing is available in visual force pages?

A. True
B. False

Ans : A

[113] With Spring’11 release now you can have Photos in Dashboard components?

A. No
B. Yes but only in Tables
C. Yes in every type of Chart

Ans : B

[114] Which of the following are new features on Chatter tab?

A. Like
B. @Mention
C. Live Updates
D. All of the Above

Ans : D

[115] Which of the following is the new workflow feature of Spring’11 Release?

A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages

Ans : B

[116] Field Sets works on both Standard as well as Custom Objects?

A. True
B. False

Ans : A

[117] Which combination of objects is available when creating a custom report type for Chatter reports?

0. Opportunities, Followers, User Feed
1. Accounts, User Feed, Comments
2. Users, User Feed, Comments
3. Chatter Groups, Members

Ans : 2,3

[118] Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

0. Local
1. Time Zone
2. Language
3. Default Currency

Ans : 0

[119] Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

0. Create a list view on the Console
1. Create a list view on Accounts
2. Create a list view on Contacts
3. Create a field on the Console

Ans : 1

[120] Which of the following statements are true about Data Validation?

0. Validation rules apply to all new and updated records for an object.
1. Validation rules can update fields which are not included in a page layout.
2. Validation rules can referrence fields which are not included in a page layout.
3. If an error message is not set, a default message will be prompted instead.
4. All of the above.
5. None of the Above.

Ans : 0 2

[121] Which type(s) of file(s) is accessible through Content?

1. Audio Files.
4. PPT and Video files only.
5. Salesforce CRM Content can include all file types.
2. Files attached to a Chatter profile post.
3. Video Files.
0. Microsoft® PowerPoint presentations.

Ans : 5

[122] What is parallel approval Routing?

0. When you can mass assign your locked records to users in your same Role
1. The ability to send approval requests to yourself multiple times, so you can approve a record
2. The ability to take back approval requests once you have sent them
3. The ability to send approval requests to multiple approvers in a single step

Ans : 3

[123] Chatter Desktop is not available in which Salesforce Edition?

0. Free Edition
1. Group
2. Professional
3. Developer
4. Enterprise,
5. Contact Manager

Ans : 0

[124] The account owner, opportunity owners, and case owners may or may not be the same user.

Ans : True

[125] Which file types can you use when exporting reports?

0. You can not export a report. You can only email it.
1. Comma Delimited (.csv)
2. Excel (.xls)
3. PDF

Ans: 1 2

[126] A Standard profile that has Standard User Permissions and can manage published solutions and solution categories

0. Marketing Profile
1. Contract Manager
2. System Administrator
3. Marketing User
4. Solution Manager

Ans : 4

[127] Which of the following are setting options for the User Interface?

0. Enable Collapsible Sections
1. Show Quick Create
2. Show customer Sidebar Components on All Pages
3. Transfer all Open Opportunities
4. Enable Drag-and-drop scheduling on List Views

Ans : 0124

[128] The Report Builder is different from the Report Wizard.

Ans : True

[129] Salesforce.com archives older activities according to which of the following conditions:

0. Closed Events 180 days old
1. Events with a due date greater than 365 days old
2. Open tasks with a due date greater than 365 days old
3. Closed tasks with a due date greater than 365 days old
4. Closed tasks without a due date that were created more than 365 days ago

Ans : 134

[130] IF(ISPICKVAL(picklist_field)) has the same output as:

0. VAL(picklist_field)
1. CASE(picklist_field)
2. CASE("picklist_field")
3. Picklist_field(VALUE)

Ans : 1

[131] At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

True

[132] Is identity confirmation necessary if a user's IP address is known and browser cookie exists?

True / False

Ans :False

[133] What is the maximum number of records to be printed in the Printable View of a list view?

0. 2000
1. 100
2. 1000
3. 200

Ans : 2

[134] Are custom object reports accessible when you add a custom object tab?

0. Yes
1. No
2. Only if the Object is not related to any other object

Ans : 1

[135] What is not found on a Company Profile?

0. Language, Locale, and Time Zone
1. Profiles
2. Licenses
3. Storage and Used Space
4. Manage Currencies
5. Fiscal Years

Ans : 1

[136] Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in
the report wizard but not in report builder.

Ans : False

[137] A Profile is a collection of settings and permissions that determine what the user can do with records they have
access to and how they view those records.

Ans : True

[138] When are data Validation Rules enforced?

0. Upon opening the record
1. Upon closing the record
2. Upon editing a field
3. Upon saving a record

Ans : 3

[139] System Administrators have this permission by default.

0. None of these
1. Report Wizard
2. Report Builder
3. Both Report Wizard and Report builder

Ans : 2

[140] The Salesforce Console is an example of what?

0. API
1. Third Party Web integration/Application
2.UI
3. Java Script

Ans : 2

[141] What is the click path to enable Enhance Profile Management?

0. Setup | Customize | User Interface
1. Setup | Manage Users | Profiles
2. Setup | Profiles | Customize

Ans : 0

[142] Custom formula fields can reference other custom formula fields including themselves.

Ans : False

[143] You must run the report before you can print or export it because the Printable View and Export details buttons are not availabe in the report builder.

Ans : True

[144] Which Salesforce editions provide option for customizing profiles?

0. All Editions
1. Unlimited, Developer and Enterprise Editions
2. Professional, Unlimited, and Developer Editions
3. Enterprise, Unlimited, and Developer Editions
4. All except Group Edition
5. All except Professional Edition

Ans : 1 3

[145] How many profiles can load in a single list view with Enhanced Profile Management enabled?

0. 300
1. 500
2. 200
3. 1000

Ans : 2

[146] What is the maximum number of condition higlighting per report?

Ans : 3

[147] Which is a capability of the new Service Cloud console?

0. It provides data visibility by combining a list view and related records on one screen.
1. It allows agents to view key record information in the highlights panel.
2. It preserves the context of calls using primary tabs and subtabs.
3. It allows access to data by opening each record in a new window.
4. It allows agents to take notes in an interaction log while in a call.

Ans : 0 1 4

[148] User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?

0. User A
1. The designated workflow user
2. The default workflow user
3. The last user to modify the record prior to User A

Ans : 0

[149] How does Locale settings affect your exported CSV file?

0. It doesn't affect anything.
1. It determines the delimiter.
2. It determines the encoding.
3. It determines the encryption.

Ans : 1

[150] What are two sources from which cases can be created.

0. Web-to-Lead
1. Web-to-Web
2. Email-to-Case
3. Connect for Outlook

Ans : 2 3

[151] Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

0. Summary
1. Matrix
2. Tabular

Ans : 1

[152] Every profile, including profiles associated with Customer Portal users must have at least one visible app.

Ans : False

[153] Which statements are true about Cloud Scheduler?

0. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
1. Cloud Scheduler is now enabled by default for all organizations.
2. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
3. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.
4. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

Ans : 1 2 4

[154] Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

Ans : False

[155] What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

0. The account and contact will automatically be overwritten.
1. A new account and contact will be created with different Salesforce ID.
2. You can choose to update the existing account and contact.
3. The records will automattically update.
4. The conversion will fail.

Ans : 2

[156] You can not use the browser's print function to print reports.

Ans : False

[157] This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions
across multiple channels, including Web self-service and live agent support

A. Ideas
B. Community
C. None of the Above
D. Sales Cloud
E. Service Cloud2
F. Sales Cloud2

Ans : E


[158] How many workflow rules can you create per entity?

25

[159] What is the default report format for new reports created in report builder?

0. Summary
1. Tabular
2. Matrix

Ans : 1

[160] Which of the following is part of the Sales Cloud 2.

0. Accounts and Contacts
1. Cases
2. Marketing and Leads
3. Solutions
4. Content Library
5. Opportunities and Quotes

Ans : 0245

[161] Which of the following are standard Salesforce applications?

0. Ideas
1. Campaigns
2. Administration
3. Call Center
4. Sales Center

Ans : 03

[162] What can an administrator customize for the Service Cloud console?

0. Whether the record opens as a primary tab or subtab
1. The fields displayed in the highlights panel
2. The interaction log fields displayed for objects without an Activity History related list
3. Whether the SoftPhone displays in the footer or sidebar
4. The objects displayed in the navigation tab

Ans: 014

[163] Which is a consideration when creating a drill-to-detail dashboard component?

0. The dashboard component type must be a gauge.
1. Drill-to-detail must be enabled on the custom report type.
2. The source report must be stored in the drill-to-detail folder.
3. The source report must be grouped by record name, record owner, or feed post.

Ans : 3

[164] Which can be accessed by a Chatter Free user?

0. People
1. Content
2. Profiles
3. Groups
4. Files
5. Leads

Ans : 0234

[165] This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

0. Lookup Relationship
1. Master-Datail Relationship
2. Master-Detail-Sub detail Relationship

Ans : 0

[166] When you delete a Contact, it's associated Campaign Member record is deleted as well.

True / False

Ans : True

[167] Data Validation rules is not supported in which Salesforce edition?

0. Contact Manager
1. Group
2. Professional
3. Developer
4. Unlimited
5. All Editions are supported

Ans : 5

[168] Identify the true statements about the workflow approval process?

A. When a record is submitted for approval the Admin can edit the record
B. You can forward an email approval request to another email address
C. The approvers delegate can also approve a request
D. Approvers can view an approval request from their home page
E. Approvers can only access an approval page from the application

Ans :

[169] Printable View does not Save all the report formatting.

Ans : False

[170] Which data can be synched using the new Salesforce for Outlook?

0. Custom objects
1. Events
2. Leads
3. Contacts

Ans : 13

[171] Time-dependent workflow will not work with which type of workflow evaluation criteria?

0. Only when a Record is created
1. Every time a Record is created or edited
2. Every kind of workflow evaluation criteria
3. When a Record is edited and it didnt previously meet the rule criteria

Ans : 1

[172] Up to 25 custom lookup fields can be defined per object.

Ans : True

[173] Spring \'11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for
controlling access to Chatter Desktop in your organization.

True / false

Ans : True

[174] Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.

Ans : False

Note: Record Locking is a process of preventing users from editing a record regardless of field level security / sharing settings

[175] Can a Standard User Profile import members into a campaign?

0. Yes.
1. No.
2. Only if they have "Import Campaign Members" permission checked.
3. Only if they have "Modify All Data" permission checked.


Ans : 1

[176] The record owner is a user or a queue that has control or rights to a particular data record.

Ans : True

[177] Standard reports are visible through the Reports search.

Ans : False

[178] A System Administrator can edit a profile to:

0. Prevent a user from viewing custom tabs
1. Prevent the use of Mass email
2. Deny a user access to other users leads

The correct answer is 01

[179] What is a Dashboard made of?

1. Tables
2. Summary Reports
3. Charts
0. Gauges

Ans : 013

[179] What is one advantage of Salesforce CRM?

0. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
1. Companies only need to maintain a compatible browser and a reliable internet connection.
2. In house Servers can be acquired cheaper than normal
3. None of the above
4. All of the above

Ans : 1

[180] Mail Merge is available in which Salesforce Editions?

0. All except Professional
1. Professional and Enterprise
2. Professional, Developer and Enterprise
3. Enterprise and Developer only
4. Developer, Enterprise and Unlimited only
5. All editions

Ans : 5

[181] If the System Administrator set a user to create only a certain record type, this user's ability to view
other record types is affected.

Ans : False

[182] What is the maximum number of values you can have in a picklist?

0. 500
1. 250
2. 600
3. 1000
4. 2000

Ans : 0

[183] When converting a lead, what values are transferred to the opportunity?

0. Amount = Lead Amount
1. Close Date = Today
2. Close Date = Last day in fiscal quarter
3. Stage = First stage in list

Ans : 23

[184] What is the maximum of time triggers per Workflow Rule?

10

[185] Salesforce is which of the following

A. Salesforce Automation
B. Marketing Management
C. Customer Support Management
D. Campaign Management

Ans : A B C

[186] Which of the following relationships are correct?

a. Lead, Contacts, and Opportunities can be associated to only one Campaign
b. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
c. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign

Ans : b

[187] A Workflow Approval process may be used for all of the following objects EXCEPT:

a. Opportunity
b. Users
c. Assets
d. Contracts

Ans : b

[188] Which of the following features is not available in Professional Edition?

a. Big Deal Alert
b. Workflow
c. Account Sharing Rules
d. Multi-Currency

Ans : b

[189] The formula editor may be used all of the following places EXCEPT

a. S-Control
b. Formula Field
c. Default values on Standard Fields

Ans: c

[190] If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

a. True
b. False

Ans : b

[191] Steps to install an app in AppExcahnge?

Login --> Examine App --> Configure Security --> Customize --> Deploy

[192] A Workflow rule can only be triggered when a record is created.

A. True
B. False

Ans : A

[193] Which of the following fields CAN NOT be a controlling field for Dependent Picklists

A. Standard Picklist
B. Custom Picklist
C. Custom Multi-Select Picklist
D. Standard Checkbox
E. Custom Checkbox

Ans : C

[194] When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

A. True
B. False

Ans : A

[195] To make a field required, which of the following is used) (Pick the best possible answer)

A. Page Layout
B. Field Level Security
C. Profile
D. Both Page Layout and Field Level Security

Ans : A

[196] What type of information can NOT be shown with an S-Control Dashboard component?

A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data

Ans : B

[197] A new list view can be created from within the console

A. True
B. False

Ans : B

[198] All of the following are default Account record types- with Client Management EXCEPT:

A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default

Ans : D

[199] You must be a user of salesforce.com in order to Receive an email notification in the case escalation process

A. True
B. False

Ans : B

[200] If a lead is converted without a value in the company field, what happens?

A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
D. Nothing

Ans: B