Salesforce ADM 201 - Part 8

[701] What is true about custom fiscal years?

a. They are not set automatically
b. They affect only forecasting
c. Custom forecasting is available for custom fiscal years
d. Only custom objects can used for custom fiscal years

Ans : c

[702] Conditional formatting is available for:

a. Table & matrix
b. Summary and matrix
c. Summary and table
d. Matrix and tabular

Ans : c

[703] What can stop a scheduled report-dashboard run?

a. The report is scheduled for every week
b. There is another report to be run 15 mins before that
c. The running user does not have access to the dashboard folder
d. The report is saved in a folder you do not have access to

Ans : C

[704] Specifying a "running user" in dashboard means

a. Any user above running user can edit and delete the dashboard
b. Any user below running user can view only their own records
c. Any user can view all records that the running user role can view
d. Only the running user can view the dashboard

Ans : c

[705] What is true about look up relationships?

a. Object in look up relationship can link to self
b. Child in lookup gets deleted if parent gets deleted
c. The child object in lookup is a related list for the parent
d. The lookup is required always

Ans : a c

[706] Which of these are inherited from objects on homepage in a console layout?

a. Related lists
b. Custom objects
c. Field level security
d. Page layout

Ans : b c

[707] If a field on page layout is required and is read-only on FLS, what would the user experience on UI?

a. The user is able to enter value because it is required
b. The user is not able to edit it because it is read only
c. The user is not able to see it
d. The user is able to edit it but not able to save it

Ans : b

[708] Which statement is true about custom summary formula:

a. It cannot reference other formula fields in an object
b. It cannot be used in graphs
c. It can only be used in Standard Reports
d. It can only be used in Custom Reports

Ans : a

A summary formula can't reference another summary formula.

[709] How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year:

a. YEAR(date_c)=YEAR(today() )
b. YEAR(date_c)<>YEAR(today() )
c. DATE(date_c)=DATE(today() )
d. DATE(date_c)=YEAR(today() )

Ans : a

[710] A person account is different from business account because: (any 2)

a. There is only one record type in person account
b. There is no contact related list in person account
c. There are no opportunities to a person account
d. There are no leads converted here

Ans : a, b

[711] If territory management is enabled for your organization and a lead is converted, how does it get assigned?

a. Gets assigned to lead owner's territory
b. Based on assignment rule
c. Get assigned to the user's territory
d. Based on territory field

Ans : a

[712] What can a user do an account record that has been manually shared read/write with him/her? (Select 2)

a. View the account
b. Edit the account
c. Transfer the account
d. Delete the account
e. Share it to other users

Ans : a b

[713] When a case is deleted, following are deleted except:

a. Case comments
b. Case activities
c. Solution
d. Case tasks

Ans : d

[714] What is true about Managed Packages?

a. They are not upgradeable
b. They cannot be uninstalled
c. They are upgradeable
d. They cannot be deleted

Ans: c

[715] Sharing rules can be formed on the following except:

a. Custom objects
b. Standard objects
c. Junction Objects
d. Objects on managed packages

Ans : d

[716] Which one of these may be a controlling field and a dependant field?

a. Custom picklist
b. Standard picklist
c. Standard checkbox
d. Custom checkbox

Ans : a

[717] What data can you request for in the weekly data export?

a. Only account data
b. Only report data
c. Accounts, opportunities, contacts, cases and solutions
d. All organization data

Ans : d

[718] The administrator changes the organization time zone from "pacific daylight" to "central". Which users will be affected?

a. All users in pacific timezone
b. None
c. All users in central timezone
d. All users in the organization

Ans : b

[719] Difference between workflow rule and workflow approval process is

a. A workflow rule is based on assignment rule and workflow approval is not
b. A workflow rule is based on manual submission and workflow approval is not
c. A workflow rule has workflow actions where as workflow approval does not
d. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record

Ans : d

[720] With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2

a. Import new leads and add it to campaign
b. Associate opportunities to the campaign
c. Associate exisiting contacts to the campaign
d. Associate upto 50000 existing leads to the campaign

Ans : a d

[721] A custom lead field can be mapped to

a. One case comment
b. Two contact fields
c. One account field
d. one solution field

Ans : d

[722] What is the role of "Primary Object" when creating custom report types?

a. It lets us know if it can be the source of the dashboard
b. For reporting
c. To let the user select values in the view picklist
d. To ensure all are using the same set of business rules

Ans : c

[723] What is the use of campaign influence feature on opportunities?

a. Help calculate ROI
b. Give a list of campaigns that influenced the user
c. To check if web to lead is working properly
d. To ensure duplicate records are not created

Ans : b

[724] A lead has been converted. Where can we find the campaigns associated with it? Select 2.

a. Campaign history list
b. Opportunity campaign related list
c. Contact campaign related list
d. Campaign history report
e. Campaign related list on account

Ans : b c

[725] The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible?

a. Yes, workflow rule
b. Yes, custom summary field
c. Yes, roll up summary field
d. No, accounts cannot be edited

Ans : b

[726] A sales user wants to have edit access to opportunity but should not be able to import leads and should also be
able delete accounts. Is it possible?

a. Yes (customize a standard profile)
b. Yes(customize a custom profile)
c. No (as importing leads cannot be disabled)
d. No (accounts can never be deleted)

Ans : a

[727] The administrator wants to track data over a period of time. Which graph would he use?

a. Line
b. Horizontal bar line
c. Pie
d. Table

Ans : a

[728] Which graphs rely on grand total for dashboards?

a. Metric and table
b. Metric and gauge
c. Table and gauge
d. Table and line

Ans : b

[729] Which of these has many-to-many relationship?

a. Each solution is associated with one case, one case associated with only one solution
b. Each solution is associated with one case, but a case can be associated with multiple solutions
c. Each solution can be associated with multiple cases, but a case can be associated with only one case
d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions

Ans : D

[730] Can you uninstall an AppExchange application once it has been deployed.

a. True
b. False

Ans : a

[731] All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application..

a. True
b. False

Ans : a

[732] Users with which Permission can install or uninstall AppExchange packages from the AppExchange

a. Download AppExchange Packages
b. View AppExchange Packages
c. List AppExchange Packages
d. Visit AppExchange Packages

Ans : a

[733] Custom Objects are reportable.

a. True
b. False

Ans : a

[734]What is true about a Web-to-Lead?

a. An online form to capture lead information
b. Determines which Email Template to send to leads generated via Web-to-Lead
c. Contains Rule Entries that determine criteria for determining
d. Email Template response content published on your web site

Ans : a,d

[735]What is true about Lead Assignment Rule?

a. Determines how Leads are automatically routed to User or Queue
b. Contains Rule Entries, pre-defined business rules, that determine lead routing
c. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)
d. Users have visibility into the Lead Queues to which they are members

Ans : a,b

[736]Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member.

a. True
b. False

Ans : a

[737] If your organization uses territory management, the new account is evaluated by account assignment rules and may be assigned to one or more territories.

a. True
b. False

Ans : a

[738] If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion.

a. True
b. False

Ans : a

[739] The system automatically maps standard lead fields to standard account, contact, and opportunity fields

a. True
b. False

Ans : a

[740] Select all which are true about Contacts Objects

a. Can be associated with an Account
b. Has to be associated with an Account
c. One contact can belong to multiple Accounts
d. One Account can have multiple Contacts

Ans : b d

[741] Who can view a Campaign in Salesforce.com

a. Sales and Marketing User
b. Marketing User only
c. Campaign Manager only
d. All users of Salesforce.com who have access to Campaigns Object

Ans : d

Who can view campaigns?

A. Administrator
B. Administrator and Marketing Users only
C. Marketing User only
D. All users

Ans : D

[742]You need which permission to specify a running user other than yourself.

a. View All Data
b. Modify All Data
c. See All Data
d. Change All Data

Ans : a

[743]What is true regarding a Running User

a. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own
b. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, except their own
c. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own
d. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own plus role hierarchy.

Ans : a

[744] While Scheduling an email reports user specifies all except

a. Specify a running user
b. Link to report
c. Specify a frequency
d. Set start and end dates

Ans : b

[745] Custom Summary Formulas are

a. Formula Fields on Record Types
b. Formula Fields for Custom Objects
c. Formula Fields which cannot be deleted
d. Calculations on summary fields

Ans : d

[746] Records in the recycle bin do NOT count against your organization's storage limits

a. True
b. False

Ans : a

[747] Salesforce Console only displays views that were previously created.

True
False

Ans : True

[748] The Console's center frame is the detail page view of any record selected from any of the console's other frame.

True
False

Ans : True

[749] The mini view does not display if the record in the detail view does not have records associated with it.

True
False

Ans : True

[750] Recent item and Lookup Hovers use the Record Mini Page.

True
False

Ans : True

[751] Which statements are true about business processes?

A. Each business process is associated with one or more record types
B. Each record type is associated with one or more business processes
C. For oppurtunity objects records are created before business processes
D. Record types implement business processes through page layouts
E. Record types help track sales lifecycle s across divisions,groups and markets.

Ans : A D

[752] When using advanced currency management, can a past exchange rate be changes?

Yes. The change will update all records for that period.

[753] What happens when you delete a custom field?

A. Custom fields cannot be deleted
B. The field and its data are permanently deleted
C. The data in the field is saved and the field is permanently deleted
D. The field appears in deleted list from where it can be undeleted

Ans : D

[754] Which of the following can NOT be edited on the Page Layout Editor?

A. Field positions
B. Buttons
C. Page sections
D. Related lists
E. Picklist values

Ans : E

[755] Why would you create different Record Types?

A. To allow users to use different page layouts
B. To allow users to see different values in picklists depending on their job function
C. To allow users to use different Business Processes depending on their job function
D. All of the above

Ans : D

[756] Which of the following are reasons for creating a Validation Rule?

A. To prevent users from entering bad data
B. To ensure users enter data only when it is required
C. To prevent bad data being imported
D. To hide fields from certain users
A. A, B, C & D
B. A, B, & D
C. A, B, & C
D. A, C & D

Ans : C

[757] Which of the following are formats that you can use for creating a custom report?

A. Hierarchical
B. Matrix
C. Summary
D. Tabular
A. A,B,C
B. B,C,D
C. A,C,D
D. A,B,D

Ans : B

[758] Which type of field could you use to create a relationship between a custom object and another object?

A. Master-Detail Relationship
B. One-to-Many Relationship
C. Many-to-Many Relationship
D. All of the above

Ans : A

[759] Which of the following was NOT a new feature in Summer 09?

A. Workflow Visualizer
B. Enhanced Chart Analytics
C. List Views for Sales Teams
D. Enhanced Page Layout Editor

Ans : D

[760] Data storage include the following: (check all that apply)

A. Salesforce Chatter
B. Files in attachments
C. Cases
D. Email Messages
E. Ideas

Ans : C D E

[761] Select all that are custom field types. (check all that apply)

A. Phone
B. List Box
C. Number
D. Percent
E. Email

Ans : A C D E

[762] What objects may be imported or updated using the Import Wizard? (check all that apply)

A. Accounts
B. Opportunities
C. Leads
D. Contract
E. Contact

Ans : A C E

[767] Advanced filter conditions can be applied to a roll-up summary field

A. True
B. False

Ans : B

[768] Can you include attachments in the Data Export.

A. True
B. False

ANs : True

[769] Roll-up Summary fields and formula fields are always read only on detail pages and are available on edit pages.

A. True
B. False

Ans : B

[770] Sales User is a standard profile.

A. True
B. False

ANs : B

[771] Partner portal and customer portal users aren't required to activate computers to log in.

A. True
B. False

Ans : A

[772] A solution can only belong to one category.

A. True
B. False

Ans : B

[773] If the primary object on a custom report is a custom object, and the custom object is deleted, then the custom report
type and any reports created from it will automatically be deleted.

A. True
B. False

Ans : A

[774] Queues can be setup for which objects? (check all that apply)

A. Leads
B. Accounts
C. Opportunities
D. Custom Objects
E. Cases

Ans : A D E

[775] When setting up an user, the first name of the user is not required.

A. True
B. False

Ans : A

[776] When you delete a case:

A. All related events, tasks, case comments, attachments, and associated solutions are deleted
B. All related events, tasks , case comments, and attachments are deleted.
C. All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.
D. Cases can never be deleted
E. All related tasks and case comments are deleted.

Ans : B

[777] The standard object permissions are: (check all that apply)

A. Read
B. Update
C. Create
D. Edit
E. Delete

Ans : A C D E

[778] "#Error!" displays on report cells if your custom summary formula output is over 18 digits.

True
False

Ans : True

“#Too Big!” displays on report cells if your custom summary formula output is over 21 digits.When this happens, check your formula for calculations that could result in more than 18 digits.

The summary types Sum, Largest Value, Smallest Value, and Average are not available for use with the Record Count field.

[779] When would you choose to build a Public Group?

A: To simplify the number of sharing rules built or when defining folder or list view access

[780] You can use the import wizard to erase existing field values.

Once a custom field is deleted, can it be restored?

Yes. The "recycle bin for custom fields" feature gives the administrator 45 days to restore the field and its data.

[781]Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?

A.After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may
solve the case they're working on.
B.It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.
C.There is no such thing as Knowledge Sidebar.

Ans : B

[782] To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible.

True
False

Ans:True

[783] A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards ? User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?

A.Another System Administrator had already enabled it.
B.There is no Report Builder Upgrade spring 11 just made it available to all profiles.
C.That is not the right click path to do the upgrade.
D.They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade.

Ans : A D

[784] Which Sales Cloud Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?

A.Cloud Scheduler Enhancements.
B.Email Attachment Enhancements.
C.Activity Attachment Enhancements.
D.Email Association Enhancements.
E.Salesforce Mobile Usage Data in Custom Report Types.
F.Email to Salesforce Enhancements.

Ans : A E

[785] You have to enable the Report Builder Upgrade first to use Scatter Charts.

True / False

Ans : True

[786] What is the new Chart type available after Spring 11?

Master Charts
Report Charts
Chatter Charts
Scatter charts

Ans : Scatter charts

[787] What is the limit of Look-up Relationships per object?

25
3
4
5
6
10

Ans : 25

[788] Joe imports records for Sara, a non-active user. Sara's records will be assigned to Joe.

True
False

Ans : True

[789] What is the limit of Master-Detail Relationships per object?

25
23
15
3
2
8

Ans : 2


[790]Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message.

True
False

Ans : False

[791]If you delete a report and change your mind, you can retrieve it from the recycle bin.

True
False

Ans : True

[792] Existing records that meet the Workflow Rule criteria trigger the Rule.

True
False

Ans : False

[793] You cannot mass remove records from an approval process; removal of records must be done one by one.

True
False

Ans : False

[794] Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators mmm
without any setup required?

A.Multiple Languages for Salesforce Knowledge
B.Salesforce Knowledge Article Number
C.Additional Case Article Fields Available for Reports and the Articles Related List
D.Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)
E.Global Search for the Service Cloud Console

Ans : A C D

[795] Formula fields can be converted from or to other field types.

True / False

Ans : False

[796] If you change the data type from a Checkbox to a Picklist, it can cause data loss.

True
False

Ans : True

[797]You delete the Custom Field Region. All data related to Region will also be deleted.

True
False

Ans : False

[798]

[799] You have to enable the Report Builder Upgrade first to use Master Charts.

True / False

Ans : False

[800] Which of the following statements are true about Import wizard?

A.You can import Accounts,contacts,leads, solutions and custom objects using the Import wizard
B.You can work with both records of data and metadata
C.When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400 KB
D.Standard users can import upto 50000 account or contact records per session

Ans : A C

std users - 500
Cant import metadata