Salesforce ADM 201 - Part 3

[201] Which of the following best describes the Opportunity Stage History related list?

A. By default the list shows ,ALL changes made on the opportunity record
B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes
C. The list can be customized to show changes to specific fields on the opportunity
D. None of the above

Ans : B

[202] An Approval Process begins when a record is:

A. Created
B. Saved
C. Edited
D. Submitted for Approval

Ans : D

[203] Time based workflow can be triggered every time a record is created Or edited

A. True
B. False

Ans : A

[204] When you add a custom object tab, all of the following will be accessible with the object EXCEPT

A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports

Ans : D

[205] when you Delete a lead from a campaign, it deletes the lead record itself.

A. True
B. False

Ans : B

[206] Which of the following SF applications enables organizations to speed and streamline all phases of sales?

A. SF ideas
B. SF content
C. SF Automation
D. SF Customer service and support

Ans : SF Automation

[207] All of the following objects may have a queue EXCEPT

A. Accounts
B. Cases
C. Leads
D. Custom Objects

Ans :Accounts

[208]You can use standard reports when creating Dashboards

A. True
B. False

Ans : B


[209] Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?

A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above

Ans : D

[210] who can select the "sharing" button on Account and Opportunity records?

A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator

Ans:C

[211] Which of the following components is the central repository to manage all presentations, collateral and documents?

A. Accounts and contacts
B. Content library
C. Real-time analytics
D. Partner

Ans : B

[212] YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use
of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects,
and 7 custom tabs, what will happen when they try to install Expense Tracker?

A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports,

Ans: A

[213] what type of report cannot be used to run a dashboard report?

A. Tabular
B. Matrix
C. Summary
D. None of the above

Ans : A

[214] your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency
set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the
currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

A. The overall opportunity amount does not change but the converted amount in a report does.
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change

Ans : A

[215] Custom Links can be used for the following:

A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above

Ans : D

[216] It is possible to share a custom object record manually

A. True
B. False

Ans : A

[217] you can customize the Opportunity Stage History related list on an Opportunity Page Layout.

A. True
B. False

Ans : B

[218] Is possible to view a forecast based on all of the following EXCEPT:

A. Territory
B. Product Family
C. Date Range
D. Sales Team

Ans : D

[219] Which of the following does a Profile control?

A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules

Ans: C

[220] If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created
contact and opportunity record automatically

A. True
B. False

Ans : A

[221] When a manager overrides a subordinate's forecast,the subordinate can see the manager's override

A. True
B. False

Ans : A

[222] Related Lists display the many side of a one-to-many relationship

A. True
B. False

Ans : A

[223] Case Assignment Rules are based on elapsed time

A. True
B. False

Ans : A

[224] Which of the following are true about Master/Detail relationship in custom objects?

A. Sharing is inherited from parent
B. Child needs to be manually deleted when parent is deleted
C. only child fields are available for reporting
D. Lookup field child is required

Ans : A D

[225] When test driving an application on the AppExchange Directory, it is not possible to view the S-Control
configurations of that application

A. True
B. False

Ans : B

[226] Validation rules may evaluate an opportunity line item against the opportunity it's associated with

A. True
B. False

Ans : A

[227] An S-Control may be all of the following EXCEPT:

A. HTML
B. XML
C. URL
D. Snippet

Ans : B

[228] If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application

A. True
B. False

Ans : B

[229] Which type of field cannot have universal requiredness?

A. Lookup
B. Text
C. Email
D. Number

Ans : A

[230] Custom Web Tab may consist of all the following EXCEPT:

A. A URL
B. A URL that passes salesforce.com data like an organization's name
C. An S-Control
D. An S-Control snippet

Ans : B

[231] Custom lead fields can be mapped to which sets of objects in salesforce.com?

A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only

Ans : B

You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?

A. Account
B. Contacts
C. Cases
D. Opportunities

Ans : A B D

[232] Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can
still see the field using the following:

A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all

Ans : D

[233] Is it possible to relate a person account to a contact on a business account.

A. True
B. False

Ans : B

[234] Your customer is using Professional Edition. they want the ability to trigger an email every time an
opportunity rYeaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this?

A. Big Deal Alert
B. Workflow Rule
C. Escalation Rule Entry
D. Assignment Rule Entry

Ans: A

[235] How is the expected revenue calculated in the opportunity?

A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent


Ans: C

[236] A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns

Ans: A

[237]Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created.
You have two users in the Sales Rep Role, can they view each other's data?

A. Yes
B. No

Ans : B

[238] Based solely on the role hierarchy a manager can do all of the following EXCEPT:

A. View, edit, delete, and transfer his/her and his/her subordinates records
B. Extend sharing on both his/her and his/her subordinate's records
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
D. View records his subordinate does not own but can view

Ans : C

[239] When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record

A. True
B. False

Ans : A

[240] Which action must be taken to view contacts associated with a case in the console?

A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified

Ans:D

[241] All fields on the Approval page layout are available to view on the Approval History related list

A. True
B. False

Ans : B

[242] The formula editor may be used all of the following places EXCEPT:

A. S-Control
B. Formula Field
C. Default Values on Standard Fields
D. Workflow Field Updates

Ans : C

[243] All of the following are types of AppExchange Applications EXCEPT:

A. Composite
B. Client
C. Provisional
D. Native

Ans: C

[244] All of the following are true about Default Sales Teams EXCEPT:

A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record

ANs : A

[245] Which one does NOT apply to Custom Formula Fields:

A. Custom Formula Fields can reference other formula fields
B. Custom Formula Fields can reference standard fields
C. Custom Formula Fields can reference custom fields
D. Custom Formula Fields can calculate across objects

Ans : A

[246] Users can be deleted from salesforce.com

A. True
B. False

Ans: False

[247] When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which
opportunities contribute to the forecast?

A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date

Ans: A

[248] Select the best component to use if you want to list the top five sales performers on a dashboard.

A. Chart
B. Table
C. Metric
D. Gauge

Ans : B

[249] Custom formula fields are recalculated:

A. Nightly
B. Every twenty minutes
C. Once per user session
D. Each time a user views the record

Ans : D


[250] What are the opportunity defaults when converting a lead to an opportunity?

A. Stage Defaults to first option in the picklist, close date defaults to the last day in
the quarter, and the amount defaults to blank
B. Stage defaults to first option in the picklist, close date defaults to 3 months from
conversion date, and amount defaults to blank
C. User defines amount, close date, and stage upon conversion
D. None of the above

Ans : A

[251] What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?

A. They are the same thing
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.
D. None of the Above

Ans : B

[252] How many other fields may a custom lead field be mapped to when converting a lead?

A. One custom field
B. Two custom fields
C. Three custom fields
D. Custom lead fields cannot be mapped

Ans : C

[253] Folders are used to manage:

A. Either Reports, Price Books, Documents. or Email templates
B. Either Reports, Dashboards, Documents, or Products
C. Either Reports, Dashboards, Documents, or Email templates
D. Either Reports, Dashboards, Documents, or Other Folders

Ans : C

[254] Is it possible for a Page layout to be associated with a Record Type.

A. True
B. False

Ans : A

[255] Which of the following object relationships is NOT allowed?

A. Standard object as the "master" and a custom object as the detail
B. Custom object as the master" and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object

Ans : B

[256] All of the following actions may take place on a Workflow Rule EXCEPT:

A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event

Ans : D

[257] All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

A. External Id
B. Parent External Id
C. Record Id
D. Record Number

Ans : D

[258]Record Type may determine the default value of a picklist field.

A. True
B. False

Ans: A

[259] With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

A. True
B. False

Ans : A

[260] The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

Ans : D

[261]You can use standard reports when creating

A. True
B. False

Ans : B

[262]The difference between an opportunity record type and a sales process is:

A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields


Ans: A

[263] An S-Control may be used in all of the following ways EXCEPT:

A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard

Ans : D

[264] Assets are related to which of the following sets of objects?

A. Opportunities, Products, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and Contacts
C. Cases, Contracts, Accounts, and Contacts
D. Opportunities, Cases, and Accounts
E. Opportunity Line Items, Cases, Accounts, and Contacts

Ans : B

[265] All of the following may be uploaded to the AppExchange Directory EXCEPT:

A. Custom Tabs
B. Custom Fields on Custom Objects
C. Custom Fields on Standard Objects
D. Custom Assignment Rules

Ans : C

[266] Which objects can be customized for history tracking?

A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts

Ans : B

[267] Fields hidden using Field Level Security are subject to Data Validation Rules.

A. True
B. False

Ans: B

[268] You have Read Only access to an account, can you add a task or event to the account?

A. True
B. False

Ans : B

[269] Custom Formula fields do Not support which of the following functional expression?

A. Adding multiple records together
B. If/then/else conditional statements
C. Clickable image buttons
D. Combine text strings together

Ans : C

[270] A service portal user may close their cases using Suggested Solutions in the self service portal.

A. True
B. False

Ans: A

[271] Default values are available for standard text fields

A. True
B. False

Ans : B

[272] All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity

Ans : A

[273] Recent Item and Look up Hover Views use the

A. Sidebar
B. Edit Page
C. List Views
D. Related Lists

Ans : A

[274] Name one place where inline Editing is not currently possible.(Choose 2 answers)

A. List Views
B. Related Lists
C. Edit Page
D. All of the above

Ans : A,B

[275] Searches and Filters that take a long time may be cancelled ?

A. True
B. False

Ans : A (By Pressing Esc key)

[276] What information does the Company Profile Hold?

A. Language, Locale, and Time Zone
B. Licenses, Storage and Used Space
C. Fiscal Year
D. Forecasting
E. None of the above

Ans : A,B,C

[277] What information may be updated on the Company Profile?

A. Language, Locale, and Time Zone
B. Fiscal Year
C. Primary Contact and Address Information
D. Forecasting
E. All of the above

Ans : A B C

[278] Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.

A. True
B. False

Ans : A

[279] Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom
fiscal periods based on their financial planning requirements.

A. True
B. False

Ans : A

[280] Forecasting can be used with Custom Fiscal Years

A. True
B. False

Ans : B

[281] Customizable Forecasting must be enabled for use with Custom Fiscal years.

A. True
B. False

Ans : A

[282] Where are active currencies located?

A. Security Control
B. User record (Personal Setup)
C. Company Profile
D. None of the above

Ans : B,C

[283] All the following are Main Setup areas in Salesforce.com EXCEPT?

A. Personal Setup
B. App Setup
C. Data Setup
D. Administration Setup

Ans : C

[284] What does a Profile Control?

A. Access to Application
B. Record Type Access
C. Permissions
D. Data Visibility
E. Hours of IP Address

Ans : A B C E

[285] When are Formula Fields recalculated?

A. Calculated automatically
B. Every 15 Minutes
C. Nightly
D. After Edits / Save

Ans : A

[286] For which objects you have business processes?

A. Lead
B. Opportunity
C. Case
D. Account / Contact
E. Solutions

Ans : A,B,C,E

[287] How many fields (columns) can be displayed on a Customizable Related List?

A. 50
B. 10
C. 25
D. 100

Ans: B

[288] A check box can be a controlling field in a field dependency:

A. True
B. False

Ans : A

[289] You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

A. True
B. False

Ans : A

[290] What determines a unique User Record?

A. User Name
B. Standard Profile
C. Custom Profile
D. User Role

Ans : A

[291] It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.

A. True
B. False

Ans : A

[292] What can a Task do that an Email Alert Cannot do?Choose 2 answers

A. Tasks allow you to track the specific actions you plan to perform or have performed
B. Email Alerts cannot track specific actions.
C. Email Alerts allow you to track the specific actions you plan to perform or have performed
D. Tasks cannot track specific actions

Ans : A , B

[293] What do you need to specify when you schedule a report?

A. You need user with Marketing Profile to “Schedule Reports”
B. You need user permission to “Schedule Reports”
C. You need user to have a Manager Role
D. Click Run Report and choose Schedule Future Runs... from the drop-down button.

Ans : D

[294] In order to Enable Territory Management you should have:

A. Standard Profile
B. Customizable Forecasting
C. Enable Forecasting
D. All of the above

Ans : B

[295] What is a Managed Package?

A. A managed package is a collection of application components that are posted as a unit on AppExchange
B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
C. Allows the system Administrator to modify the application
D. Managed packages do not include locked components and cannot be upgraded

Ans: A B

[296] Where will a Campaign associated with a Lead be visible? Choose 2 answers

A. Campaign Related List
B. Campaign History Report
C. Lead History Report
D. Opportunity Related List

Ans: B C

[297] To rename a Standard Field, where do you make the changes?

A. On Standard a Profile
B. On a Page Layout
C. Manually change on the Object
D. All of the above

Ans : C

[298] What needs to be specified to schedule a Report?

A. Objects
B. Date Range
C. Location
D. Frequency


ANs : C,D

[299] Which of the following does Salesforce CRM provide for restricting login access to the application?Choose 3 answers

A. Profile-based IP restrictions
B. Organization-wide IP restrictions
C. Profile-based login hour restrictions
D. Organization-wide login hour restrictions

Ans : A B C

[300] Which of the following is a standard Profile

A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager

Ans : B D