[601] Which report formats (types) must be used to create dashboard components?
Summary or Matrix
[602] What are the three editions of Salesforce?
PE Professional Edition
EE Enterprise Edition
UE UnlimitedEdition
[603]
How many app exchange apps can you install in PE? 5
How many app exchange apps can you install in EE 10
How many app exchange apps can you install in UE Unlimited
[604] Can you uninstall an AppExchange application once it has been deployed?
Yes
[605] Where are Cases created?
On the Cases Object and Account or Contact Related Lists.
[606] How are Cases assigned?
Assignment Rule
[607] True or False: The Self Service Portal and Customer Portal are the same technology?
No.
[608] What are the steps to setup a console?
1. Create console layouts to define what objects are available
to users in the console's list vew frame.
2. Set up the Console mini view.
3. Define mini page layouts to customize the fields and related
lists of objects that display in the console's list view.
4. Assign Profiles to a console layout to provide users access
to specific objects in the console's list view.
5. Add the Console Tab - set to Default On. Will need to add
through Customize Tabs.
[609] Custom Objects can include?
Custom Tab
Field History Tracking
Sharing Rules
Queues
Used in Approval Processes
May have Master/Detail or Lookup to Parent Object records
May have Custom Object Permissions
[610]
Determine if the description is Master/Detail or Lookup: Child is deleted when parent is deleted. Master/Detail
Determine if the description is Master/Detail or Lookup:Lookup field on child is always required. Master/Detail
Determine if the description is Master/Detail or Lookup:For reporting parent and child fields available Master/Detail
Determine if the description is Master/Detail or Lookup:Up to 25 such relationships Lookup
Determine if the description is Master/Detail or Lookup: No inherited sharing Lookup
[611] True or False: Each workflow rule applies to a single object, such as leads, accounts, or opportunities. mmm
True
[612] True or False: Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign
hierarchy statistics.
True
[613] True or False: Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria
True
[614] True or False: Workflow rules are triggered when a standard object in a master-detail relationship is re-parented, even mmm
if the object's evaluation criteria is set to When a record is created, or when a record is edited and did not previously meet the rule criteria.
True
[615]True or False: Workflow rules never trigger on converted leads mmm
False: Workflow rules only trigger on converted leads if validation and
triggers for lead convert are enabled in your organization.
[616] T or F: Workflow rules on custom objects are automatically deleted if the custom object is deleted.
True
[617] T or F: You can't package workflow rules with time triggers.
True
[618] T or F: Workflow rules trigger automatically and are visible to the user.
False: Workflow rules are invisible to the end user.
[619] T or F: You can create email alerts for workflow rules on activities.
False: You can't create email alerts for workflow rules on activities.
[620] T or F: Saving or creating records can trigger one rule. mmm
False; Saving or creating records can trigger more than one rule.
[621] T or F: Changes you make to records while using Connect Offline are lost.
False: Changes you make to records while using Connect Offline are evaluated by workflow rules when you synchronize.
[622] Salesforce.com processes any rules in what order?
1. Validation rules
2. Assignment rules
3. Auto-response rules
4. Workflow rules (with immediate actions)
5. Escalation rules
[623] T or F: There are no exceptions to the role heirarchy based sharing?
False Contact sharing rules do not apply to private contacts. Notes and attachments marked as private via
the Private checkbox are accessible only to the owner and administrators. n option on your organization-wide default allows you to ignore the hierarchies when determining access to data. Events marked as private via the Private checkbox are accessible only by the event owner. Managers in the role hierarchy cannot view or edit their subordinate's records
if they do not have the “Read” or “Edit” user permissions for the type of record. Object permissions are set on a user's profile.
[622] Who can delete records?
The ability to delete individual records is controlled by administrators, the record owner, users in a role hierarchy
above the record owner, and any user that has been granted “Full Access.”
[623] Where do Chatter Feeds Display?
On the Home tab, where you can see your updates, status updates of people you follow, and updates to records you
follow and groups you're a member of
• On profiles, where you can see updates made by the person whose profile you're viewing
• On records, where you can see updates to the record you're viewing
• On Chatter groups, where you can see updates to the group you're viewing
[624] What are Chatter Groups?
Chatter groups let you share information with specific people. For example, if you're working on a project and want to
share information only with your team members, you can create a Chatter group for your team. Chatter groups include
a list of members, a Chatter feed, and a photo. You can create the following types of Chatter groups:
• Public: Anyone can see the group's updates, but only members can post updates. Anyone can join a public group.
• Private: Only members can see and post updates. The group's owner or managers must add members.
[625 ]T or F. You can enable Chatter in your organization without updating to the new look and feel?
False. Enabling Salesforce Chatter also enables the new user interface theme, which updates the look and feel of Salesforce.com.
[626] What happens if chatter is enabled in an org with 15 or fewer users?
All users automatically follow each other.
[627] True or False? Chatter is not available for Mobile Users?
False. You can enable Salesforce Chatter for Salesforce Mobile users by including the News Feed object in your mobile configurations' data sets.
[628] Which fields cannot be followed in Chatter?
Auto-number, formula, and roll-up summary fields
- Encrypted and read-only system fields
- The Expected Revenue field on opportunities
[629] What is the Cloud Scheduler?
Cloud Scheduler allows you to request meetings with your customers, and have your customers select when they can meet
before you confirm the meeting.
[630] How does Cloud Scheduler Work?
When you use Cloud Scheduler to request a meeting, Salesforce.com creates a unique Web page for your meeting that displays the proposed meeting times.When invitees visit the page, they select the times that work for them, and send you a reply. Salesforce.com tracks all the responses so you can pick the best time to meet when you confirm the meeting.
[631] T or F: You can use cloud scheduler to send meeting invites to contacts or leads or person accounts you don't have visibility to.
False. You must have at least read access to the contacts, leads and person accounts that you request a meeting with.
[632] How many people can you send an invite to at a time using Cloud Scheduler?
You can invite up to 50 people to a meeting.
[633] Which object cannot use sharing rules to manage access?
a. Custom object
b. Standard object
c. Child to a parent object
d. Managed Package
Ans : d. Managed Package
[634] What is the process to create a custom app?
a. Create new App, select logo, assign profile
b. Create new object, select logo, create profile
Ans : a. Create new App, select logo, assign profile
[635] Which is true about Storage Limits?
a. Salesforce will allow a user to enter data up to 5% over capacity,
b. Salesforce will not allow user to upload data
c. Document tabs count against overall storage
Ans : b. Salesforce will not allow user to upload data
[636] Which permission allows a user to create a new solution? mmm
a. Edit
b. Read
c. Create
d. Delete
Ans : c. Create
[637] If you delete a case, which two also get deleted?
a. Account
b. Solution
c. Event
d. Attachments
Ans : c.Event d. Attachments
[638] When a user refreshes a dashboard, who does the dashboard get refreshed for?
a. The user and all those who have access to the dashboard
b. Only the user who refreshed the dashboard.
c. The running user only
d. The administrator.
Ans : a. The user and all those who have access to the dashboard
[639] Report charting is only available for:
a. Summary and Matrix reports
b. Tabular and Summary Reports
c. Tabular and Matrix reports.
d. Tabular, Summary and Matrix Reports
Ans : a. Summary and Matrix reports
[640] Which information not captured on user record in Salesforce?
a. Locale
b. Hire date
c. Employee number
d. Delegated approval
Ans : b
[641] Create ads that display on search engines is possible in Salesforce using
A. MSN
B. Yahoo
C. AOL
D. Google
Ans: D
[642]How many Editions are there in Salesforce.com
A. 2
B. 3
C. 4
D. 5
Ans : D
[643] Which of them is not a Standard Business Object
A. Accounts
B. Contacts
C. Ideas
D. Leads
Ans : C
[644] It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist
True / false
Ans : True
[645] In List View Enhancements, users can export list results to CSV file
True / False
Ans : False
[646] Export to Excel is available for Printable Lists mmm
True / False
Ans : False
[647] Users can search for Public Tags from the Sidebar and Advanced Search
True / False
Ans : True
[648] Personal Tags can not be shared
True / False
Ans : True
[649] When you configure Search Settings for Your Organization, the new value must be between 5 and 50
True / False
Ans : A
[650]A Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates
A.1 Week
B.1 Day
C.1 Hour
D.1 Minute
Ans : B
[651]Customizable Forecasting cannot be enabled for use with Custom Fiscal Years
True / False
Ans : False
[652] Custom Fiscal Year works on a define once and use everywhere Rule Select
True / False
Ans : True
[653] Which of them is NOT a Profile Component.Select all which are applicable
a. Access to Applications
b. Tab Visibility
c. Page layouts
d. Field-Level Security
e. Record Types Access
f. Permissions
g. Manage Currencies
h. Hours and IP addresses
i. Tag Settings
j. UI Settings
Ans : g i j
[654] If a Standard Object is Renamed, the Reports are Renamed based on the new label value
True / False
Ans : True
[655] You can map a custom lead field to a Case
True / False
Ans : True
[656] A custom multi-select picklist can be the controlling field for a dependent field
True / False
Ans : False
[657] Picklist dependency rules are not enforced during Import
True / False
Ans : True
[658] A Lookup Field Relationship Select the correct choice
a. Links two objects together
b. Links two formulas together
c. Links two page layouts together
d. Links two Salesforce.com instances together
Ans : A
[659] What is the limit on the compiled size of the Formula Field Select the correct choice
A. 1K
B. 2K
C. 3K
D. 4K
Ans : D
[660] What is Not True About Formulas Select the correct choice
a. Formulas cannot reference themselves
b. Fields that are used in formulas cannot be deleted
c. Can reference standard, custom, or other formula fields
d. You cannot use Case statement in a Formula Field
Ans : d
[661] Select which is Not Applicable. What does a Page Layout control
Select the choice which in NOT applicable
a. How detail and edit pages are organized
b. Page section customizations
c. Which fields, related lists, and Custom Links a users sees
d. Rollup summary
e. Field properties – visible, read-only and required
Ans : d
[662] On the page layout, some standard fields have properties which cannot be changed (e.g. the Created By and Modified By fields)
A.True
B.False
Ans : A
[663] Page layouts are assigned to users based on Select the correct choice
a. Layout Properties
b. Salesforce Golden Rules
c. Default settings
d. Assignment Settings
e. Profile Settings
Ans : E
[664] History Tracking can be performed on the following Standard Objects Except Select the choice which is applicable
a. Accounts
b. Forecasts
c. Contacts
d. Leads
e. Opportunities
Ans : b
[665] What is a Record Type? Select the right choice
a. Allows you to define different sets of picklist values for both standard and custom picklist
b. Allows you to define different sets of picklist values only for standard picklist
c. Allows you to define different sets of picklist values only for custom picklist
d. Allows you to define different sets of picklist values only for new picklist
Ans : A
[666] An account team can be added by all Except
a. Owner
b. Anyone in the team
c. Anyone above owner in role hierarchy
d. Administrator
Ans : B
[667] The Account Access, Contact Access and Opportunity Access options depend on your sharing model
a. True
b. False
Ans : a.True
[668] The Documents tab does NOT contain version control capabilities
a. True
b. False
Ans : a
[669] The Create New Folder link will only be visible to users with which permission
a. Manage Public Documents
b. Manage Documents
c. Edit Documents
d. Create Public Documents
Ans : A
[670] The size limit for documents uploaded is:
a. 2 MB
b. 5 MB
c. 10 MB
d. 50 MB
Ans : b
[671] You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow
a. True
b. False
Ans : A
[672] Workflow Field Updates specify the field you want updated and the new value for it. Depending on the type of field, you can do the
following Except
a. choose to apply a specific value
b. make the value blank
c. Delete the Field
d. calculate a value based on a formula you create
Ans : C
[672] Which of the following is true about salesforce?
A. Dozens of std reports are provided by SF
B. Std reports address to top needs of most users from sales to marketing
C. Std reports can be customized and saved under a new name
D. Std reports give you access to data you cant normally see
Ans : A B C
[673] Identify the dashboard components from the list
A. Dates
B. Tables
C. Gauge
D. Filters
E. Summary
F. Matrix
Ans : B, C
[674] A Workflow Alert can be tracked in Activity History
a. True
b. False
Ans : a
[675] All of the following are true about Validation Rules EXCEPT:
a. All active validation rules are run each time at save
b. Validation rules are not enforced on existing data. They only run during subsequent record creation / updates
c. You can enter records through Data Loader bypassing the Validation Rules
d. Multiple error messages may be displayed at one time
e. Validation rules can be activated / deactivated by admin
Ans : C
[676]Standard users can import a maximum of how many account records in a session
a. 500
b. 5000
c. 50000
d. 500000
Ans : A
[677] How many records of a custom object can a System Admin import using the Salesforce Import Wizard
a. 500
b. 5000
c. 50000
d. 500000
Ans : C
[678]During a lead import, you can choose to enable active assignment rules as part of the import
a. True
b. False
Ans : a
[679] You can map a single column from the CSV file to multiple fields in Salesforce SFA.
True / False
Ans :True
[680] You can only import only one language at a time per CSV file
a. True
b. False
Ans : a
[681] You can create parent/child relationships directly from the CSV import file
a. True
b. False
Ans : a
[682] You are limited to ________ new picklist or multi-select picklist values for any field during a single import
a. 10
b. 100
c. 1000
d. No Limit
Ans : c
[683] As an Admin you can schedule regular data imports using the Data Loader
a. True
b. False
Ans : a
[684] Your recycle bin record limit is ___ times the Megabytes (MBs) in your general storage
a. 20
b. 50
c. 250
d. 500
Ans : c
[685] You cannot delete a product that is used on an opportunity
a. True
b. False
Ans : a
[686] You can delete the Standard Price Book or a price book that is on an opportunity.
a. True
b. False
Ans : a
[687] Account Teams are not available for Professional Edition
a. True
b. False
Ans : a
[688] What are true for the data loader?
a. It deduplicates and inserts records
b. It comes installed with salesforce.com application
c. It can load all objects, including custom objects
d. It cannot load custom objects
e. It generates an error report after the loading
Ans : c e
[689]The user default login hours are 8:00 AM - 5:00 PM. The user logs in at 4:30 PM and stays on till 5:01 PM. What happens ?
a. The user continues with the session without any interruption
b. The user loses all unsaved data after terminating the session
c. The user terminates the session without losing any data
d. The user is able to work without issues but cannot start new sessions
e. The user is able to work without issues and can start new sessions
Ans : b
[690] When is a custom object created?
a. When there is a need to create a custom field
b. To enhance the look of the application
c. To capture unique data of the business
d. When there is a need to add custom tabs
Ans : c
[691] The organization wants users to view the details of the calendar of the accounts and the ability to add events.
What should be the OWD for it?
a. Hide details
b. Show details and add events
c. Hide details and add events
d. Add events
Ans : b
[692] A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change?
a. User record
b. Profile
c. Organization wide default
d. Sharing role
e. Public group
Ans : b
[693] A particular team needs to track individuals working on cases and the individual roles of the people working on cases.
Which is the best way to do it?
a. Profiles
b. Roles
c. Public groups
d. Sharing rules
e. Permissions
Ans : d
[694] An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
a. Edit on solution
b. Create on solution
c. Delete on solution
d. View on solution
Ans : a
[695] org wants to create a follow up task based on a field change. Which is the best way to do it?
a. Workflows
b. Rollup summary
c. Assignment rules
d. Record types
e. Workflow approvals
Ans : a
[696] Which is not true about enhanced list views? (choose 2)
a. Multiple records can be edited in list views
b. Dependent picklist can be edited with inline editing in list views
c. Inline editing is possible with list views
d. Record types can be changed in list views
Ans: b d
[697] The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?
a. Yes
b. No, because auto-number is a standard field
c. No, only multi select picklist can be custom created
d. No, only 1 custom field can be created per object
Ans : a
[698] If the data validation at web-to-lead form fails, who will get error report?
a. The lead queue
b. The lead will get created with error report in description
c. The designated weblead owner gets an email
d. Salesforce.com support group
Ans : C
[699] Which salesforce.com feature allows the org to capture ROI on online advertising?
a. Web-to-lead
b. Web-to-case
c. Google adwords
d. S-controls
e. Online campaigns
Ans : C
[700] Dated exchange rates can be set in the time range of
a. As short as a day and as long as a forever
b. As short as a minute and as long as a day
c. As short as an hour and as long as a month
d. As short as a month and as long as an year
e. As short as a month and as long as a quarter
Ans : a
[659] What is the limit on the compiled size of the Formula Field Select the correct choice it's 5K in winter 13
ReplyDelete686 False
ReplyDeleteYou cannot delete the Standard Price Book or a price book that is on an opportunity or quote. If you try to delete a price book that is used on an opportunity or quote, Salesforce.com displays a list of the affected opportunities and quotes. If you do not want to remove the price book from those opportunities and quotes, you can deactivate (recommended) or archive the price book instead. See Deleting Products and Price Books for descriptions of these actions.
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