Salesforce ADM 201 - Part 4

[301] To enable Advanced Currency Management for an organization, an administrator must

A. have Unlimited Edition licenses
B. request a feature license from salesforce.com
C. enable Customizable Forecasting
D. enable Multiple Currencies

Ans : D

[302] Who may be assigned a workflow task? There are 4 correct answers

A. A single user
B. Multiple users
C. The Record owner
D. The Record creator
E. An Account team role
F. A Sales Team Role

Ans : A C D E F

[303] You can create the following Email Template Formats: Choose 4

A. Text
B. Visual Force
C. HTML with Letterhead
D. XML Templates
E. Custom HTML

Ans : A B C E

[304] Universally required fields always display on edit pages regardless of field-level security.

A. True
B. False

Ans : A

[305] If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted

A. True
B. False

Ans : A

[307] The automated case user will be listed on the case history for all actions that are system defined, including:

A. When a case is automatically assigned using assignment rules
B. When a case is escalated
C. When a case is created online via Web-to-Case
D. When a Workflow is Triggered

Ans :A B C

[308] Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:

A. Hide Details
B. Hide Details and Add Events
C. Show Details
D. Show Details and Add Events

Ans :B

[309] Both accounts and users can exist in multiple territories.

A. True
B. False

Ans : A

[310] You must meet the following prerequisites before enabling territory management : Choose 2 answers

A. Your organization must be using customizable forecasting
B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
C. You must have the Marketing User Profile
D. You must have the Territory Manager Profile

Ans : A B

[311] What is Force.com Platform? Choose 3 answers:

A. Customize, integrate and create enterprise applications as a service and without software.
B. Point-and-click customization tool
C. Customize standard applications provided by Salesforce.com or build their own on-demand applications
D. Modify the applications to meet your needs – (No- Coding)
E. Group standard and custom tabs into new custom applications

Ans :A C E

[312] What is Force.com Builder? Choose 3 answers:

A. Point-and-click customization tool
B. Group standard and custom tabs into new custom applications
C. Modify the applications to meet your needs – (No- Coding)
D. Customize standard applications provided by Salesforce.com or build their own on-demand applications
E. Build custom Applications


Ans : A,C,E

[313] What is Salesforce.com Partner Portal ? Choose 2 answers:

A. Use your company logo on a Partner Site
B. Develop Partner Application on Force.com Platform
C. Data goes into your Salesforce objects through a third party site
D. Create Interactive Communities
E. All of the above

Ans : A,C

[314] Following are the Custom Business Objects EXCEPT:

A. Use Force.com builder to build your own objects
B. Standard Salesforce.com Objects
C. Capture key, related information that applies to your business
D. Correlate to tables in the database
E. All of the above

Ans : B

[315] A Profile can have many users, but a user can have only one profile.

A. True
B. False

Ans : A

[316] You CANNOT delete standard fields but you can remove non-required standard fields from a page layout

A. True
B. False

Ans : A

[317] Reports and views are not renamed based on the new label value

A. True
B. False

Ans : A

[318] Custom Picklist fields can be either controlling or dependent fields

A. True
B. False

Ans : A


[319] Maximum number of values allowed in a controlling field is :

A. 500
B. 100
C. 300
D. 200

Ans : C

[320] Multiple record types may be created for every tab, with the exception of

A. Home
B. Accounts
C. Forecasting
D. Opportunity
E. Reports

Ans :A, C , E

[321] A Record Owner has the following privileges:

A. View and Edit Capabilities
B. Transfer Capabilities
C. Deletion Capabilities
D. Import Leads Capabilities
E. Import Opportunity Capabilities

Ans : A,B,C


[322] You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.

A. True
B. False

Ans : A

[323] The SideBar search does not Search the following: Choose 3 answers

A. Custom Objects
B. Documents
C. Products
D. Reports
E. Solutions

Ans :B,C,E

[324] Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM

A. True
B. False

Ans : B

[325] Time-Dependent Workflow – Maximum Triggers Allowed Per Rule

A. Maximum of 10 time triggers per rule
B. Maximum of 20 time triggers per rule
C. Maximum of 50 time triggers per rule

Ans : A

[326] Universal Containers would like their sales reps to be able to send branded email invitations to customers for
business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.
How can an Administrator accomplish this?

A. Create a custom email template for invitations that displays your compant logo
B. Add a company logo to meeting requests in Salesforce
C. Create an external integration with Google calendar using Sites
D. Enable Chatter to allow reps to Communicate with customers

Ans: B

[327] Which statement is TRUE regarding Dynamic Dashboard:

A. They show data from the perspective of the logged-in user.
B. They are automatically created when you create a Custom Object
C. They perform calculations that standard dashboards cannot
D. They display the source report as you hover over a dashboard component

Ans : A

[328] Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in
this years Trade Show. How would an Administrator build this into the application?Choose 2 answers:

A. Create Cross-object formula fields to display campaign member record details on a lead or a contact record
B. Alert lead and contact owners with workflow when a prospective customer regsiters for the event
C. Customize the campaign member related list on the lead or contact object
D. Create Cross-object formula fields to display lead or contact record details on a campaign member record

Ans : B C

[329] How does an agent submit an article for publishing? Choose 3 answers:

A. Promote an Answer for consideration
B. Re-assign an article to the publishing queue
C. Publish an article to the solution category
D. Submit an article upon closing a case
E. Publish at-will, with "Manage Articles" profile permission

Ans : A D E

[330] How can Chatter feed for content can be used?Choose 2 answers MMM

A. To store Chatter posts in content
B. To share files from a workspace to a feed
C. To link a workspace to a Chatter from content
D. To search for files posted to Chatter from content

Ans : B D

[331] Which statement is TRUE regarding dependent lookups?Choose 2 answers:

A. They can be configured to make fields on related records, depending on data in the source record
B. They can be configured to limit the records returned by a lookup based on the value of a field on a related record
C. They can be configured to compare data to external sources to verify that contact and prospect information is up to date.
D. They can be configured when creating the master-detail or lookup relationships

ANS : A B

[332] Which is a capability of drag-and-drop dashboards?Choose 2 answers:

A. Drag and Drop a dashboard onto any page in Salesforce
B. Drag and Drop records onto a dashboard
C. Drag and Drop reports onto a dashboard as the data source of the component
D. Drag and Drop chart types onto a dashboard to create a component

Ans : C D

[333] Which is a capability of the Cloud Scheduler?Choose 2 answers:

A. Allow a user to propose multiple meeting times
B. Automatic propose meeting times based on Salesforce user calendars
C. Sync a Salesforce calendar with an Outlook Calendar
D. Custom brand different invitations per customer

Ans : A B

[334] Which is a capability of Chatter?Choose 3 answers:

A. Receive updates related to records followed by a user
B. Share updates, files, and links with Leads and Contacts
C. Receive recommendations for users and records to follow
D. Follow people within Salesforce organization
E. Post updates, files, links to Chatter pages

Ans : A D E

[335] How can an Administrator customize campaign members?Choose 2 answers: MMM

A. Display Lead or Contact data directly on a campaign member record
B. Create an approval process for new campaign members
C. Customize the campaign history related list to include campaign member custom fields
D. Display key campaign member data on an opportunity record

Ans : A C

[336] What determines the suggested criteria for lookup filter?

A. Previously used filter criteria
B. Organization Wide Defautl settings
C. The current application schema
D. A survey taken when enabling this feature

Ans : A

[337] What can an agent do when resolving a case?Choose 2 answers

A. Email articles to a customer
B. Create an article upon closing a case
C. Assign data categories to a case
D. Attach only one article to a case

Ans : A B

[338] Which is a feature of combination charts?Choose 2 answers

A. Display more than one summary value in chart
B. Add a third axis range to the chart
C. Display data from multiple reports in a chart
D. Add a second axis range to a chart

Ans : A D

[339] The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER(Salary_c), return

A. FALSE
B. TRUE
C. Depends on the Users Locale
D. 50,000

Ans : B

[340] Which cannot be done on a Salesforce to Salesforce connection finder?

A. Identify the Salesforce systems administrator at another company
B. Custom brand an email sent to identify connections
C. Survey partners for their use of Salesforce
D. Survey customers for their use of Salesforce

Ans : D

[341] Which action can be performed on the Campaign Member object?Choose 3 answers MMM

A. Relate a business account to a campaign record
B. Create validation rules related to the campaign member record
C. Create custom lookup field to another object
D. Change a lead to a contact from the campaign member record

Ans : A B D

[342] Which is a capability of a campaign ?Choose 2 answers MMM

A. Add campaign members to other related campaigns using an Apex trigger
B. Convert leads to contacts from the campaign record
C. Update the campaign member status of a lead using the manage campaign members feature
D. Track the number of business accounts related to a campaign


Ans : A C

[343] What type of field can a lookup filter be applied to?Choose 3 answers mmm

A. Hierarchical relationship fields
B. Master-Detail relationship fields
C. Relationship fields for records owned by queues
D. Lookup fields to the Account, Contact, User, and Custom Objects
E. Lookup fields to the Activity object

Ans : A B D

[344] Which action type is represented by an icon in the process visualizer?Choose 2 answers

A. Request rejection details
B. View recall details
C. Start a new task
D. Send an email alert

Ans : C D

[345] Which function can be performed using enhanced profile management? Choose 2 answers

A. Merge profiles
B. Make mass permission modifications across multiple profiles
C. Make mass profile name changes
D. Edit profile permissions directly in a list view

Ans : B D

[346] Which statement is true regarding High Volume Portal users?Choose 2 answers

A. Are not assigned to roles in the role hierarchy
B. Are alloted extra data storage usage
C. Can view documents from Content workspaces
D. Cannot own an Account record

Ans : A D

[347] Which two functions return the same result when used with fields of the same data type?

A. ISBLANK() and BLANKVALUE()
B. ISNULL() and LEN()
C. ISBLANK() and ISNULL()
D. ISBLANK() and ISEMPTY()

Ans : C

[348] Which statement is TRUE regarding look up filters?Choose 2 answers

A. Lookup filters are available in the Partner and Customer Portals
B. Lookup filters can restrict lookup dialog results based on fields on the source object
C. The special date values "Today" and "This Month" are valid criteria options.
D. Lookup filters are case sensitive

Ans : A D

[349] What can be reviewed using the process visualizer?

A. Sales Processes
B. Approval Processes
C. Support Processes
D. Workflow Rules

Ans : B

[350] Which email address option is available to override the From Email Address in a Workflow Email Alert?

A. An active Administrator's email address
B. A manual entered email address
C. An active user's email address
D. An Organization -wide email address

Ans : D

[351] How would an Administrator ensure that specific field values are always represented by the same color each
time the value is displayed on any dashboard component?

A. Customize dashboard components
B. Customize dashboard settings
C. Customize source reports
D. Customize field settings


Ans : D

[352] When looking at a vertical column chart, what can a user click on to drill down to a filtered source report?
Choose 3 answers

A. Component header
B. Individual groups
C. The Y - axis
D. Legend entries
E. The X- axis

Ans : B D E

[353] UI component for tag Access(Choose 2)

A. Edit tag links
B. view tags on header
C. sidebar widget

Ans : B

[354] Which Step is not a part of creating custom application:

A. selecting tabs
B. adding a logo
C. selecting profiles
D. creating a custom object

Ans : D

[355] Which of the following are standard Salesforce applications? (Select all that apply)

A. Ideas
B. Campaigns
C. Administration
D. Call Center
E. Sales Center


Ans :A D

[356] A role has many to many relationships with the user?

A. True
B. False

Ans : B

Is it true that campaigns and opportunities have many to many relationship?

A. True
B. False

Ans : A

[357] Which of the following are standard Salesforce objects? (Select all that apply)

A. Contract
B. Opportunity Product
C. Price Book
D. Ticket
E. Solution

Ans : A B C E

[358] Which of the following will not bypass Identity Confirmation? (select one)

A. The user’s profile has IP login restrictions enabled.
B. The user has logged into Salesforce previously from their current IP address.
C. The user has activated this computer before and has a stored activation cookie.
D. The user’s record has the "Bypass User Identity Confirmation" checkbox enabled.
E. The user is logging in from an IP address within the list of trusted networks.

Ans: D

[359] Which of the following statements are true concerning email activation? (select one)

A. The email activation feature requires that the user click an activation link before logging onto a new computer.
B. The email activation feature cannot be disabled.
C. The email activation feature can be disabled by request to Salesforce.com support.
D. The email activation feature can be disabled through the UI.

Ans : C

[360] When transferring an account from one user to another, which of the following options are selectable? (select all that apply) mmm

A. Transfer closed cases
B. Transfer closed opportunities
C. Transfer open activities
D. Transfer closed activities


Ans : A B

[361] Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on
the Account Object, what access does Operations Management have to Sales Management's accounts? Default access for the
Account object is Public Read Only.

Executive Management
Sales Management
Sales Person
Operations Management
Operations Person
• o o

A. None
B. Read Only
C. Read/Write
D. Read/Write/Transfer

Explanation
Read/Write is granted through role hierarchy permissions from the sharing rule. If the sharing rule referenced a sharing
group then the Grant Access Using Hierarchies would not apply. This could also be true for a custom object; all standard objects
require Grant Access Using Hierarchies.

Ans : C

[362] Documents count toward Data Storage.

A. True
B. False


Ans : B

File attachments, document tabs, and sales force content count towards Data Storage

A. True
B. False

Ans : B

[363] A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days
after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record
is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?

A. 0
B. 1 on 1/8/2008
C. 1 on 1/12/2008
D. 2 on 1/8/2008 and 1/12/2008

Explanation
When the record is modified and no longer meets criteria on 1/4 the initial workflow action is dropped from the queue. The workflow
action created on 1/5 is scheduled for 7 days after rule execution (which is 1/5), therefore the only rule that would be executed is on 1/12.

Ans : C


[364] What would prevent a user from including fields when running a report?

A. Field-level security & page layouts
B. Page layouts only
C. Field-level security only
D. None of the above

Ans : C

[365] The system administrator has created a new custom object and application. This individual now needs to populate the
new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects)
is appropriate for this task.

A. True
B. False


Ans : A


[366] You must create the business process before creating record types for each of these objects Except MMM

A.Lead
B.Oppurtunity
C.Case
D.Campaign
E.Solutions

Ans : D

[367] You can then associate each business process with one / more record types and make it
available to users based on their

A.Role
B.Profile
C.OWD
D.Licence Type
E. Salesforce Edition

Ans : B


[368] In order to implement more business process multiple record types must also be implemented

A. True
B. False

Ans : A

[369] Multiple record types may be created for every tab with the exception of

A. Home Tab
B. Forecast Tab
C. Documents Tab
D. Leads Tab
E. Report Tab

Ans: A B C E

[370] Field-level security can be used to make a field required

A. True
B.False

Ans : B

[371] You can customize to restrict users ability to log in to saleforce. mmm

A. Profile
B.Role
C.Page Layout
D. Record Type
E. Security Settings

Ans : A

[372] Is it possible for a user to own a record and not see it

A.True
B.False

Ans : A

[373] The Account owner,Oppurtunity Owners and case owners

A. Has to be the same user
B. Has to be from the Same Profile
C. Has to be from the same Role
D. Can be different Users

Ans : D

[374] What is true about a Role

A. Controls the level of visibility that users have to an org. data
B. Role is required while creating Record types
C. A user must be associated to one role
D. A user may be associated to one role

Ans : A D

[375] What is True about the Role Hierarchy

A. Controls data visibility
B. Controls record roll-up forecating and reporting
C. Not necessarily the companys org. chart
D. Controls Read / Write and Transfer Rules for each user

Ans : ABC


[376] Which of the following components is displayed only if the record in the detail view has associated records?

A.List view
B.Mini Page Layout
C.Console layout
D.Mini View


Ans : D.Mini View

[377] Which of the following components inherits the record type and profile associations , related lists, fields,
and field access settings from its associated page layout?

A.Console layout
B.Mini Page Layout
C.Detail View
D.Related Objects


Ans: B.Mini Page Layout

[378] What happens when an email is sent to a customer from a case?

A. Case hierarchy is reset
B. Case escalation is reset
C. Case escalation rules are deleted
D. Case assignment rules are deleted


Ans : B

[379] What objects are cases related to?

A.Accounts
B.Forecast
C.Contacts
D.Campaign


Ans : A, C


[380] Why would you use early triggers?

A. To escalate a case according to a time zone
B. To allow notification before a case actually escalates
C. To escalate any case within a period
D. To send an auto response email to customers


Ans : B


[381] If using Customizable forecasting there is a seperate forecast role hierarchy

A. True
B. False

Ans: A

[382] How many roles can you create for your org.

A. 100
B. 300
C. 500
D. No Limit

Ans : C


[383] What is Sharing Rule? mmm

A. Automated rules that grant access to groups of users
B. Exceptions to Org. wide Defaults
C. Rules given for group of user working closely on a project
D. Irrelevant for Public Read / Write Organizations

Ans : ABD

[384] What is not true about sharing Rules

A. Sharing rules open up access whereas org wide defaults restrict access
B. When u delete a sharing rule , the sharing access created by that rule is automatically removed
C. U can edit the access levels for any sharing rule. You can change the specified groups / roles for the rule
D. Sharing rules apply to all new and exisitng records owned by the specified role / group members
E. When u modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary.


Ans : C

[385] A public group is a grouping of all Except

A. Users
B. Public Groups
C. Queue
D. Roles
E. Roles and Subordinates

Ans : C

[386] If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities.
What are the appropriate steps to transfer Phil's account to the new associate?

A. Overwrite Phil's User Profile with the new associates information and create a new profile for Phil.
B. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer
all the accounts, opportunities and leads to the new associate.
C. Associate the new role to Phil's existing profile and Transfer all the accounts, opportunities and leads to the new associate.
D. None of the above

Ans : B


[387] Which statement is / are false for folders?

A. Access is defined either as Read or Read/Write
B. Access to folders does roll-up through role hierarchy
C. The document tab contains a control version capability
D. Access to folders does not roll-up through role hierarchy

Ans : B C

[388] The size limit for documents uploaded is:

A. 1 Megabyte
B. 3 Megabyte
C. 5 Megabyte
D. 25 Megabyte

Ans : C

[389] Author and the owner have same access to the document

A. True
B. False
C. Neither True nor False

Ans : B


[390] You can update licenses on the Company Profile.

True
False


Ans :False


[391] A company that uses custom fiscal year: A standard forecast option is unavailable.
Administrator will have to build a custom forecast for the same.

True or False


Ans : True

[392] Where would you make a field required?

Page Layout

[393] Activities are both Tasks and Calendars.

True / False


Ans : True


[395] Field Level Security cannot be used to make a field required.

A. True
B. False


Ans: A

[396] Which of the following is true that can cause data loss when an existing custom field is changed? (Check all that apply)

A. Changing to or from type Date or Date/Time
B. Changing to Number from any other type
C. Changing to number from Percent
D. Changing to one Currency from any other currency type

Ans : A B C D

[397] Which of the statements is/are true for data validation

A. Data Validation can enforce data integrity as well as make a field required in the page layout
B. Data Validation can prevent duplication of records
C. Data Validation run on the client machine after the user clicks the Save button
D. Data Validation rules are not enforced when using API & import operations
E. Validation rules can be activated / deactivated by the user

Ans : A B

[398] Identify the statement that correctly defines data validation

A. Data validation ensures the integrity of data before its saved in SF
B. Data validation ensures the integrity of data after its saved in SF
C. Data validation ensures the integrity of data when data is imported in SF
D. Data validation ensures the integrity of data when data is exported in SF

Ans : A



[399] Workflow cannot be triggered upon import. MMM

A. True
B. False

Ans : B


[400] What statements is False for a workflow task

A. To assign tasks to multiple users, create multiple tasks as outcomes of the rule
B. A single task can be assigned to multiple users
C. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default
D. Historical tracking is allowed for workflow task

Ans : B